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Every bag comes with a 10-year warranty against manufacturing defects and normal travel wear-and-tear. Send us a photo and your order number — we'll ship a pre-paid label and either repair or replace the bag, your choice.
30-day in-the-field trial. Travel with the bag. If it doesn't earn its keep, send it back for a full refund. We even cover return shipping anywhere in the US, Canada, EU and UK.
Yes — to 42 countries. Free shipping over $150 to the US, Canada, EU, UK, AU and JP. Other regions ship via DHL with full duties calculated at checkout. No surprises on your doorstep.
Most orders ship within 24 hours from our Portland warehouse. US ground shipping: 3–5 days. Express: 1–2 days. International: 5–10 days. You'll get tracking the moment it leaves our hands.
The Carry-On 38 fits the cabin restrictions of all major US, EU and AsiaPac carriers (22 × 14 × 9 in / 55 × 35 × 23 cm). Check our airline-by-airline cheat sheet on the product page for low-cost carriers with stricter limits.
Yes. We don't ask for proof of purchase on repair requests. If the bag is one of ours, we'll fix it. About 8% of the bags we repair were bought secondhand — we still cover them.
Yes. We work with companies, brands and editorial gift programs on bulk orders with custom embossing on the leather details. Email hello@yourbusiness.com to start.
Pre-paid label. No proof of purchase. Ten years on every bag. Even if you bought it secondhand.