A real trial means a real refund. No restock fees, no return-shipping cost, no 'mattress credit' weirdness. Here's exactly how it works, day-by-day.
Two-person team brings the mattress upstairs, unboxes it on your frame, and removes the old mattress for recycling. We schedule a 2-hour window. No tipping expected.
The mattress reaches full 12-inch loft within 2 hours. There's no off-gassing window — it's CertiPUR + GREENGUARD certified for low-VOC emissions.
Most musculoskeletal complaints in week one are your body un-learning the contours of the old mattress. The first 14 nights are a calibration window.
92% of customers keep the mattress past day 30. If you're sleeping deeper or waking less stiff, that's the sign.
If the firmness profile isn't right, we ship a replacement comfort layer in 5 business days at no charge. You install it yourself in 12 minutes; we recycle the old layer.
Not for you? We schedule a free pickup, donate the mattress to a local shelter, and refund the full purchase price within 5–7 business days. Done.
We ran the math: every cent we spend running an honest trial is a cent we save on returns marketing and won-back churn. This is the only competitive moat that matters.
Wrong profile? We ship the right one in 5 business days. You replace the comfort layer yourself in 12 minutes; we send a postage-paid bag for the old one.
How the swap works →Not for you? We pick up the mattress at no cost and refund the full order in 5–7 business days. The mattress goes to a local shelter, not a landfill.
Refund FAQ →If you're between profiles and need more time, ask. We've extended the trial to 130 nights for buyers who reasonably ask. We don't advertise it because it's unusual.
Ask the team →We'll email you on day 30 with a quick read on what to expect, plus the link to swap firmness if it's not right.
One email on day 30. No spam. No newsletter add.