Questions, answered.

Sleep on the mattress for at least 30 nights. If it isn't right for you between night 31 and night 100, contact us and we'll schedule a free pickup, donate the mattress to a local shelter, and refund the full purchase amount within 5–7 business days.

The first two weeks on a new mattress are usually a calibration window — your spine adjusts to the new contour. Night 30 is roughly the point at which most musculoskeletal complaints resolve or persist. We've found that 92% of buyers who pass day 30 keep the mattress.

Free, once during the trial. We ship a replacement comfort layer in the firmness you want — Soft Cloud, Medium Drift, or Firm Anchor — in 5 business days. You install it yourself in 12 minutes; we send a postage-paid bag for the old layer.

None. Free pickup, free firmness swap, no restocking fee, no return-shipping cost. The trial cost is built into the mattress price.

100% are donated to local shelters within the pickup region. We never landfill returns. If a mattress is unsuitable for donation due to damage we recycle the components separately.

Free white-glove delivery is 5–7 business days to most ZIP codes. We schedule a 2-hour window once the mattress reaches your local hub.

Two-person team brings the mattress upstairs, unboxes it on your frame, removes packaging, and hauls away your old mattress for free. No tipping expected.

Yes — including 5th-floor walk-ups. Let us know in the order notes how many flights and we'll route it to the right delivery team.

Yes. Delivery is 7–14 business days and adds a $99 shipping fee. The trial and warranty terms are identical.

Side sleepers under 180 lbs typically prefer Soft Cloud (3/10). Combination sleepers and most couples sleep best on Medium Drift (5.5/10). Back and stomach sleepers usually prefer Firm Anchor (7.5/10). The firmness swap is free during the trial, so you can confirm with your body, not a guess.

Five layers totaling 12 inches: Tencel + cotton cover, 1.5" perforated latex, 2" gel-memory contour foam, 8" pocketed steel coil core (1,024 zoned coils), and 1.5" high-density base foam.

Yes — significantly cooler than all-foam mattresses. The latex layer is perforated for airflow, the gel-memory layer has phase-change beads, and the coil core breathes more than a foam-only stack.

Yes — any platform bed, slatted frame (slats less than 4" apart), or boxspring. The mattress is 12" thick and weighs ~108 lbs in Queen.

0% APR for 6 or 12 months, or 7.99% APR for 24–36 months — all through Affirm. The credit check is a soft pull and doesn't affect your score. There's no penalty for paying off the balance early.

Adjustable bases purchased with a doctor's letter of medical necessity are typically HSA/FSA-eligible. The mattress itself is not.

Yes — 15% off the entire order via ID.me verification, stackable with bundle pricing.

Sagging greater than 1.5", manufacturing defects in the cover, foam layers or coil core, and broken stitching. It does not cover normal wear, comfort preference, or damage from improper support.

Email a photo and a brief description to hello@yourbusiness.com. We respond within 4 business hours. Approved claims are replaced with a comparable model at no charge.

The cover unzips for machine washing on cold. Hang to dry — heat shrinks Tencel slightly. We recommend cleaning every 6 months.

Yes — head-to-foot every 3 months for the first year, every 6 months thereafter. This evens out the comfort layer wear.

The full structure is engineered for 12 years. The comfort layer typically needs replacing around year 8 — we sell replacement layers at cost ($249 for any firmness profile).