One warehouse in Memphis, three shipping speeds, free returns for 60 days. Below is exactly how it works — speeds, costs, the four-step return process, and the lifetime warranty handoff.
2–4 business days nationwide. Free on every order with two or more bottles. Single-bottle orders are a flat $5. Auto-applied at checkout — no code.
Two business days door-to-door from Memphis. Order before 2pm CT to ship same day. Saturday delivery available for an extra $6 at checkout.
Canada, UK, EU, Australia. Duties and customs prepaid — no surprise fees on arrival. Average transit is 4–7 business days. Tracked end to end.
Transit times below are measured from when the package leaves our Memphis warehouse — typically 4 hours after order confirmation, every weekday. Weekend orders ship Monday morning.
| Region | Standard | 2-day | Cost |
|---|---|---|---|
| US Southeast | 1–2 days | 1 day | Free / +$10 |
| US Northeast | 2–3 days | 2 days | Free / +$12 |
| US Midwest | 2–3 days | 2 days | Free / +$12 |
| US West Coast | 3–4 days | 2 days | Free / +$14 |
| Alaska / Hawaii | 5–7 days | 3 days | +$8 / +$22 |
| Canada | 4–6 days | — | $14 flat |
| UK / EU | 5–7 days | — | $18 flat |
| Australia | 6–8 days | — | $22 flat |
No restocking fees, no return-shipping fees, no follow-up email asking if you're sure. Sixty days, four steps, full refund — even if you've used the bottle every day for two months.
Send your order number to hello@yourbusiness.com any time within 60 days of delivery. We respond within four business hours.
We'll reply with a prepaid USPS label. Print it, tape it on the original box (or any box), and drop it at any USPS location.
Your bottle arrives in Memphis 2–4 days later. We scan it in, sanitize it, and forward it to our outdoor-school donation partner.
The refund hits your original payment method within 3 business days. Klarna and Apple Pay refunds follow each provider's normal flow.
The full legal policy is on the bottom of every order receipt, but the human version is below. Anything that sounds clever in legalese, we left out.
Our Memphis-based support team handles every shipping question, return label, and warranty claim. Average response time is under four business hours, and there's no IVR menu when you call.